Privacy Policy

Introduction

Welcome to Cleand The Laundry Spa. These Terms of Use govern your use of our website located at cleand.in (the “Site”). By accessing or using the Site, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please do not use our Site.

Use of the Site

  • Eligibility: By using the Site, you represent and warrant that you are at least 18 years of age and possess the legal right and ability to enter into these Terms of Use. If you are using the Site on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these terms.
  • License to Use the Site: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Site for your personal, non-commercial use, subject to these Terms of Use. You may not use the Site for any unlawful or prohibited purpose.

Prohibited Conduct: You agree not to:

  • Use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
  • Attempt to gain unauthorized access to the Site, user accounts, computer systems, or networks connected to the Site.
  • Use any automated means, such as robots, spiders, or data mining tools, to access, monitor, or copy any part of the Site.
  • Post or transmit any material that is defamatory, obscene, pornographic, invasive of privacy, or otherwise objectionable.
  • Violate any applicable laws or regulations.

User Accounts

Account Registration: To access certain features of the Site, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.

Orders and Payments

Order Acceptance: By placing an order through the Site, you offer to purchase the services specified in your order. We reserve the right to accept or reject your order for any reason, including but not limited to product or service availability, errors in the description or price of the product or service, or errors in your order.

Pricing and Payment: All prices are listed in INR (Indian Rupees) and are subject to change without notice. You agree to pay all charges incurred in connection with your orders, including any applicable taxes and fees. We accept various forms of payment, as indicated on the Site.

Intellectual Property

Ownership: All content and materials on the Site, including but not limited to text, graphics, logos, images, and software, are the property of Cleand The Laundry Spa or its licensors and are protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from the Site without our prior written permission.

Trademarks: The trademarks, service marks, and logos used and displayed on the Site are registered and unregistered trademarks of Cleand The Laundry Spa and its licensors. You may not use our trademarks without our prior written permission.

Disclaimers and Limitation of Liability

Disclaimer of Warranties: The Site and all content, products, and services provided through the Site are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability: To the fullest extent permitted by law, Cleand The Laundry Spa and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Cleand The Laundry Spa and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms of Use, or your violation of any rights of another.

Changes to These Terms

We may update these Terms of Use from time to time in our sole discretion. If we make material changes to these terms, we will notify you by posting the updated terms on the Site and updating the effective date at the top of these Terms of Use. Your continued use of the Site after the effective date constitutes your acceptance of the updated terms.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice and for any reason, including but not limited to your violation of these Terms of Use or any applicable law.

Governing Law and Dispute Resolution

These Terms of Use are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms of Use or your use of the Site will be resolved exclusively in the courts located in Mumbai, Maharashtra, India.

Contact Us

if you have any questions or comments about these Terms of Use, please contact us at:

Cleand The Laundry Spa
Email: info@cleand.in
Phone: +91 96631 23457
Address: Corporate Office, 2nd Floor, Harsh Residency’s Corporate Lounge, above Bluestone, Kashimira, Mira Road East, Mira Bhayander, Maharashtra – 401107.

Refund & Compensation Policy

At Cleand – The Laundry Spa, we strive to provide high-quality laundry and dry cleaning services while ensuring customer satisfaction. Below is our policy on refunds and compensation:

  1. We put all efforts to respect the agreed delivery period & timelines. Delays do not however give any right to compensation.
  2. Safe keeping charges of Rupees 5 per article/day may be charged to customer failing to collect their article from the Cleand store within 45 days of delivery date.
  3. The articles must be collected within a period of 60 after their deposit. The company shall make attempt to contact the customer in such cases, however Cleand cannot be held liable for loss of article after a 45-day period of garment ready notifications (sent to the customer through SMS and other digital platforms)
  4. If the mandate of cleaning cannot be carried out, the articles are returned in the state as received. The number and the kind of parts indicated on the receipt are determining for the verification of the entrusted articles.
  5. In accordance with our company’s compensation policy, any article damaged due to gross negligence attributable to our operations shall be subject to a compensation limit of up to six (6) times the value of the service provided (i.e., the Cleand The Laundry Spa billing amount for the specific article). Compensation shall be issued exclusively in the form of a voucher equivalent to the determined cash value or through a direct cheque payment to your bank account. Please be advised that we do not extend cash compensation under any circumstances.
  6. In the unforeseen event of loss or misplacement of any article for which we take the responsibility, Cleand shall conduct careful examination of that particular case. Cleand liability with respect to any loss of article shall not exceed ten (10) times of charges for cleaning of that article as billed. Any allowance in kind is excluded.
  7. Cleand is not responsible for loss of or damage to any personal or non-cleanable articles left in the clothing or bags such as money, jewellry, or other personal belongings.

By using Cleand’s services, customers agree to these terms. We appreciate your trust in Cleand and aim to provide you with the best laundry and dry cleaning experience.